Enhance Productivity While Protecting Your Image
Review and Respond
We arrange to receive all relevant e-mail, letters, memos and reports your employee writes. To improve effectiveness right away – without compromising deadlines or sacrificing workflow – we edit and return pending communications so that they can be used at once.
Analyze and Conference
We evaluate each writing sample, identifying areas in need of attention, including:
- Content, Clarity
- Message, Strategy, Follow-up
- Effectiveness, Reader Response
- Presentation: Readability, Visual Appeal, Navigation
- Tone, Style, Language, Jargon
- Grammar, Spelling
Our findings serve as the basis for a telephone conference with the employee, during which we explore in detail each of the troublesome areas, as we promote and practice alternate techniques and tactics.
Recap and Reference
We follow-up with a written recap of each coaching session, thus eliminating the need for your employee to be distracted by taking notes during the telephone conference. Complete with samples and suggestions that reflect the employee’s actual communications, these recaps double as a resource for your employee to have on hand for future reference.